Question 1

What is residential substance use disorder treatment?

Accepted Answer

Residential treatment provides structured, live-in care for people with substance use disorders. Residents step away from everyday pressures and participate in assessment, individualized treatment, counseling, skills development and transition planning within a supportive therapeutic environment.

Question 2

How do I know whether residential treatment is appropriate?

Accepted Answer

Individuals may benefit from residential treatment when they require a structured therapeutic environment and more intensive support than can appropriately be provided in a less intensive setting. Our admissions team evaluates each referral individually. Contact Admissions to talk it through.

Question 3

How do I make a referral?

Accepted Answer

Community partners can contact Admissions to begin a referral. Referral contact details are being finalized — please reach the team using the contact information on our Contact page.

Question 4

Can I refer myself?

Accepted Answer

Yes. Individuals seeking treatment for themselves are welcome to contact Admissions directly.

Question 5

How long is residential treatment?

Accepted Answer

Length of stay is individualized and based on clinical need, progress and the approved level of care. Admissions can discuss what to expect in a specific situation.

Question 6

What insurance do you accept?

Accepted Answer

Payment and coverage arrangements are being finalized. Please contact Admissions to discuss available payment and coverage options for a specific situation.

Question 7

Can family members visit?

Accepted Answer

Visitation follows the program's policies and each resident's treatment plan. Please contact Admissions for current visitation guidance.

Question 8

Can residents have cell phones?

Accepted Answer

Personal-device policies follow the program's rules and clinical schedule. Please contact Admissions for the current policy.

Question 9

Can I continue my medications?

Accepted Answer

Medication questions are reviewed individually during screening and admission planning. Please contact Admissions with specific medication questions before arrival.

Question 10

Does Aeterna Health support medications for addiction treatment?

Accepted Answer

Aeterna Health recognizes that recovery is individualized. When clinically appropriate and within the program's approved scope, we support access to evidence-based medications used in the treatment of substance use disorders and coordinate with appropriate healthcare providers.

Question 11

What should I bring?

Accepted Answer

A packing list is provided during admission planning. Please contact Admissions for the current list before arrival.

Question 12

What items are prohibited?

Accepted Answer

The program maintains a prohibited-items list that is reviewed during admission planning. Please contact Admissions for the current list.

Question 13

Can you accommodate dietary needs?

Accepted Answer

Dietary needs are discussed during screening and admission planning. Please contact Admissions with specific dietary questions.

Question 14

What happens after residential treatment?

Accepted Answer

Transition planning begins during treatment and may address continued treatment, recovery support, healthcare, housing and community integration.

Question 15

Do you provide transportation?

Accepted Answer

Transportation arrangements, when applicable, are coordinated during admission planning. Please contact Admissions to discuss a specific situation.

Question 16

Can my probation/parole officer make a referral?

Accepted Answer

Aeterna Health welcomes referrals from corrections and justice-system partners. Each referral is reviewed individually by the admissions team.

Question 17

How quickly will I know whether I've been accepted?

Accepted Answer

Screening timelines depend on the information available and current program capacity. Admissions will communicate status and next steps as clearly and promptly as possible.

Question 18

Are services confidential?

Accepted Answer

Aeterna Health treats privacy as a core requirement and follows applicable federal and Oregon confidentiality requirements for substance use disorder treatment records. Please contact Admissions with specific privacy questions.

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